Refund policy
All sales are final.
We do not offer returns or refunds; we only provide exchanges under the following conditions.
We do not offer returns or refunds; we only provide exchanges under the following conditions.
Exchange conditions
You may be eligible for an exchange if you received a defective or damaged item, or if the wrong item was delivered. All exchange requests must meet these criteria:
You may be eligible for an exchange if you received a defective or damaged item, or if the wrong item was delivered. All exchange requests must meet these criteria:
- Time limit: Your request must be initiated within 48 hours of the delivery date.
- Item condition: The item must be unused, unworn, and in the exact condition you received it, with all original tags and packaging intact.
How to request an exchange
To request an exchange, please follow these steps within 48 hours of delivery:
To request an exchange, please follow these steps within 48 hours of delivery:
- Contact our team: WhatsApp our customer service department with your order number.
- Provide details: Include a clear explanation of the issue and attach photographs of the item showing its condition or any defects.
- Wait for confirmation: Our team will review your request and confirm whether you are eligible for an exchange.
If your exchange is accepted
- If your exchange is approved, we will provide instructions for returning the item.
- Once we receive and inspect the item to confirm its condition, we will process your exchange.
Important considerations
- No refunds: As a reminder, we do not offer refunds. If a suitable replacement is not available, we will issue store credit.
- Customer-caused damage: We cannot process an exchange for any item that has been washed, dried, used, or damaged by the customer.
- Prominently display your policy: To ensure customers are fully aware of your terms before they purchase, prominently display your policy on your website, at checkout, and in your store.